Client Charter

We promise and are committed to provide an efficient, professional, ethical and friendly service to our customers as followed :

  1. Offering a good quality holistic education program.
    - Merchantability of 80% of the graduates within 6 months
    - All programs get qualification from MQA

  2. Offering a good learning environment and sufficient infrastructure
    - 100% of the classrooms are equipped with learning technologies and air-conditioner
    - 60% of the students get accommodations in the campus
    - 98% of the learning areas are occupied with wireless connection (WiFi).
    - 100% of the reading materials in the reading list are provided in the library
    - All students have the access to use all the recreation facilities
    - All students get health facilities in the campus

  3. Providing academic staffs and administration that are qualified and has good quality.
    - 60% of the lecturers are PhD holders
    - 100% of the staffs had reached the total of 42 hours of CPD

  4. Fostering excellence in research and innovation.
    - Each lecturer has to conduct a research and will be assisted to get the research license
    - 30% of the lecturers will be the Head of Researcher

  5. Suggestions and complaints will be replied within one working day.

  6. Providing a friendly and professional service.
    - 85% pelanggan berpuas hati dengan perkhidmatan yang disediakan.

  7. Committed in giving community service
    - Quick act towards natural disaster within 24 hours
    - Total of participation in community services are at least 10 times


Tarikh Kemaskini : 5 November 2015
Sumber : Bahagian Komunikasi Korporat



[English Version]

Get In Touch

Corporate Communication Division

  • Add: Universiti Pendidikan Sultan Idris
  • Tel: +605 - 450 6000
  • Email:
  • Hotline: +605 - 450 6660/6661

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