Quality Policy and Objective Quality

UPSI QUALITY POLICY

UPSI is dedicated to become a superior university in educational leadership through teaching and learning, research, publication and through all continuous and good support process to achieve the requirements that had been set in the implementation of SPK MS ISO 9001:200.

UPSI is committed to create a high quality educator that can fulfil the standards of professionalism that had been set. Thus UPSI will ensure that :-

UPSI's QUALITY OBJECTIVE

NOOBJECTIVE QUALITY
TARGETSOURCE OF DATAPRIMARY OF RESPOSIBILITY
 
1. ACADEMIC
1.1 Lecturer-student ratio for the total of full-time students that had already been set by MQA
Refer to MQA’s Document
Code of Practice for Accreditation Programme Book (COPPA), MQA

New Learning Programme Exam Offers (MQA01)
Faculty
1.2 At least 95% of full time bachelor’s degree level students graduate within the time period that had already been set.
>= 95%
UIMS Report (MySIS)
Faculty
1.3 Ensure that 95% of lecturers get good ratings (at least 80%) in the learning evaluation by students for each semester.
>= 95%
Learning Assessment Survey Analysis  Report
Faculty/Institute of Graduate Studies
1.4 Ensure all courses get good ratings (at least 80%) in the course evaluation by students for each semester.
>= 80%
Learning Assessment Survey Analysis  Report
Faculty/Institute of Graduate Studies
1.5 Achieve at least 95% of the total number of courses offered at a good level in the Course Learning Outcome Monitoring (CLOM) for every semester.
>= 95%
CLOM Index Analysis Report
Faculty/Institute of Graduate Studies
1.6 At least 75% of academic staffs as the main researchers.
>= 75%
KPI Faculty Report
Faculty
1.7 Ensure that every lecturer produces an educational article whether in a journal or based on KPI lecturer’s proceeding
KPI Lecturer
KPI Faculty Report
Faculty
 
2. PUBLICATION
2.1 Achieve 80% of educational publication manuscript within 6 months after receiving corrected manuscript from the writer.
>= 80%
Educational Manuscript Publication Report
University Press
 
3. RESEARCH
3.1 At least 80% research is finished within the time given
>= 80%
Progress Report and Final Research Report
Management of Research and Innovation Centre
 
4. SUPPORT ACTIVITY
4.1 At least 80% of students are satisfied with the facilities provided.
>= 80%
Responsible Centres’ Student’s Satisfaction Survey Report

Exit Survey Report

Learning Assessment Analysis Survey Report
PTj

Academic and Quality Development Department
4.2 At least 85% of UPSI’s staffs and students are satisfied with UPSI’s environment.
>= 85%
UPSI Customer’s Perception Index Research Report
PTj
4.3

100% of UPSI staffs (full time and contract) achieve the minimum CDP mark appointed.

100%

CDP Mark Achievement Yearly Report
Human Resources Department Training Unit
4.4 Achieve 5-star level in SETARA ranking.
5 STARS
 
Corporate Planning Department
4.5 Ensure that 100% suggestions and official complaints are given a response within one working day.
100%
 PTj Costomer Service Complaint's Report

UPSI Complaint's / Costomer's Response Report
PTj

Corporate Communications Department

Muat Turun : [Klik Disini]

Sumber : Bahagian Pembangunan Akademik dan Kualiti (BPAQ)

              Mesyuarat Pengurusan Eksekutif Bil 20/2014

Tarikh Kemaskini : 26 September 2014

VIDEO KORPORAT UPSI

[English Version]

Get In Touch

Corporate Communication Division

  • Add: Universiti Pendidikan Sultan Idris
  • Tel: +605 - 450 6000
  • Email: ccd@upsi.edu.my
  • Hotline: +605 - 450 6660/6661

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